Senior Personal Lines Account Manager – Hybrid (3 Days In-Office)

Senior Personal Lines Account Manager - Hybrid (3 Days In-Office)
Location: Downtown Toronto (Near Union Station)
Work Model: Hybrid - 3 Days In-Office / 2 Days Remote
Employment Type: Full-Time, Permanent


Overview
We are seeking an experienced and client-focused Senior Personal Lines Account Manager to join our established downtown Toronto team. This role is ideal for a seasoned insurance professional who thrives in a relationship-driven environment and is comfortable managing complex personal lines portfolios, including high-net-worth clients.
This full-time, permanent opportunity offers competitive compensation, comprehensive benefits, paid vacation, and a collaborative team culture in a highly accessible location near Union Station.
Key Responsibilities

• Manage a portfolio of personal lines accounts, including high-net-worth and VIP clients
• Oversee renewals, endorsements, remarkets, and complex policy changes
• Provide strategic coverage recommendations and identify coverage gaps
• Deliver a high-touch, advisory-level client service experience
• Respond to client inquiries promptly and accurately
• Maintain strong, long-term client relationships
• Mentor junior team members when appropriate
• Ensure documentation accuracy and regulatory compliance

Qualifications

• 6+ years' experience as a RIBO-licensed Personal Lines CSR or Account Manager
• Strong experience managing high-net-worth or complex personal lines accounts
• Experience working with EPIC (required)
• Excellent communication skills with a proactive, client-first approach
• Strong organizational skills and attention to detail
• Ability to manage a full renewal cycle independently