Personal Lines Team Lead
We're seeking an experienced Personal Lines Leader to manage a team of 10+ professionals. Join a respected brokerage where you'll coach, mentor, and d
- Hybrid - 3 Day in Office - Vaughan
- Extended Benefits ,Wellness & Education Reimbursement
- Retirement Plan
Key Responsibilities
- Provide strong leadership, direction, and mentorship to a Personal Lines team, fostering a culture of accountability, collaboration, engagement, and high performance.
- Demonstrate proven success managing and developing large teams of 10+ employees across remote, hybrid, and in-office environments while maintaining service excellence and operational efficiency.
- Lead, coach, and support Team Leads and frontline staff, driving employee engagement, professional development, and consistent achievement of departmental goals.
- Keep team members informed of company initiatives, operational updates, policy changes, and performance expectations through clear and consistent communication.
- Conduct formal performance reviews, ongoing coaching sessions, and development planning to maximize individual and team performance.
- Complete quality assurance reviews and provide constructive feedback to ensure exceptional customer service and adherence to company standards.
- Hold regular one-on-one meetings with team members to review performance, identify opportunities, and provide guidance and support.
- Lead departmental meetings focused on workflow management, service initiatives, operational improvements, and organizational priorities.
- Build and maintain strong working relationships with branch leadership, internal departments, and key stakeholders to ensure effective collaboration.
- Partner with senior management on operational, technical, staffing, and administrative initiatives that support business growth and continuous improvement.
- Ensure compliance with insurance carrier guidelines, regulatory requirements, and internal company policies and procedures.
- Support recruitment, onboarding, training, mentoring, succession planning, and performance management for new and existing employees.
- RIBO license required; CIP or CAIB designation is considered a strong asset.
- Minimum 6 years of Personal Lines insurance experience & proven leadership
- Proven experience successfully leading, coaching, and developing large teams of 10+ employees, with demonstrated success driving employee engagement, productivity, service excellence, and operational results.
- Strong leadership, people management, and conflict-resolution skills with the ability to motivate, mentor, and develop high-performing teams.
- Comprehensive understanding of Personal Lines insurance products, underwriting guidelines, carrier expectations, and industry best practices.
- Exceptional customer service, communication, interpersonal, and relationship-building skills.
- Highly organized with excellent time management skills and the ability to prioritize effectively in a fast-paced environment.
- Proficient in Microsoft Office applications.
- Experience with Power Broker, Acturis, and Applied Rating (Compu-Quote) is considered an asset.
- A collaborative leadership style with the ability to work effectively across multiple teams and departments while fostering a positive workplace culture.
Insurance > Insurance > Management