Senior Commercial Account Manager – Complex Risk

• Hybrid 3 days in Office - Mississauga
• Benefits + Retirement Plan
• Education Reimbursement

Senior Commercial Account Manager

Our client is a major player in the international insurance brokerage space and is looking for a Senior Commercial Account Manager to join its Commercial Lines team. This individual will manage complex commercial accounts valued at $250,000 and above, providing exceptional service and trusted support to clients and internal partners.

Key Responsibilities

• Serve as a senior advisor on commercial insurance for large accounts, arranging coverage with underwriters and advising customers on appropriate coverage and policy gaps
• Manage the full policy lifecycle, including renewals, changes, cancellations, certificates, and referrals
• Mentor and train junior account managers across all aspects of commercial insurance and day-to-day account servicing
• Ensure accuracy, consistency, and compliance of all client-facing documentation, including policies, certificates, invoices, and correspondence
• Perform regular audits to ensure adherence to service standards, regulatory requirements, and system utilization
• Partner closely with Account Executives to support customer strategy and day-to-day account management
• Research and analyze insurance and risk-related information to support informed, strategic decision-making
• Develop and maintain deep technical expertise in commercial insurance products

Qualifications

• 7+ years of experience managing mid- to large commercial accounts
• Proven experience managing and advising on complex insurance accounts
• Experience mentoring, training, or supporting junior team members
• Active RIBO license required
• Strong communication skills and a team-oriented, results-driven approach
• Proficiency in Microsoft 365 applications (Word, Excel, PowerPoint)
• Knowledge of Epic is considered an asset
• Completion or enrollment in CAIB, CIP, or CRM designations is an asset

Compensation & Benefits

The salary range for this position is $100,000 - $115,000 as part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement. This role offers a hybrid work model in Mississauga, Ontario. Individual pay may vary based on experience, skills, and other relevant factors.