Recruiter :
Leslie Lake
Our client is looking for a licensed Immigration Consultant (RCIC) to join our team on a subcontract (independent contractor) basis. This is an in-office training in Vaughan, then hybrid 3-days in office.
Requirements:
Responsibilities:
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Requirements:
- Licensed RCIC in good standing.
- Education: Immigration Consultant Certificate
- Minimum of 3 years of experience as an Immigration Consultant
- Language: Able to speak both English and Ukrainian/Russian
- Ability to process different immigration applications: EE, Temporary Resident applications, Family Sponsorship, H&C, PNP, LMIA, and Work Permit applications
- Strong knowledge of Canadian immigration laws and regulations, along with the ability to stay up to date on changes. We do not expect you to know everything — that is not possible. However, you must possess a strong desire to grow, learn new immigration solutions, research case law, and continuously improve as a professional.
- Demonstrates sound knowledge of eligibility requirements for permanent, temporary, and other immigration programs — or the ability to quickly develop expertise in these areas
- Ability to think constructively, creatively, and outside the box to provide clients with all possible solutions. Every immigration case has a path — the key is strong research and strategic thinking
- Strong ability to listen, show empathy, and connect with clients. The immigration journey can be stressful, and providing reassurance is critical
- Strong attention to detail and excellent customer service skills
- Highly organized with the ability to work in a fast-paced, high-volume environment
- Strong drafting and research skills (submission letters, affidavits, explanation letters, reconsideration requests, IRCC responses, etc.)
- Ability to manage, support, and guide a team
Responsibilities:
- Identify clients' immigration needs and guide them through their journey by providing solutions, simplifying processes, and delivering a smooth experience
- Conduct thorough research on immigration policies, programs, legislation, and case law
- Leverage government resources to ensure proper immigration strategies and processes are followed
- Determine and adjust immigration strategies as needed throughout the case lifecycle
- Provide consultations and professional advice tailored to each client's situation
- Draft supporting arguments and legal documentation based on immigration policies and case law
- Prepare and review immigration case packages, ensuring accuracy and timely submission
- Track case timelines, deadlines, and compliance requirements (status, documents, expiry dates, etc.)
- Act as the primary point of contact for clients, maintaining consistent communication via phone and email
- Manage client expectations on timelines, outcomes, and escalations
- Provide proactive updates on case status
- Oversee team performance to ensure SLAs and KPIs are consistently met
- Recommend and support process improvements
- Provide functional leadership and support team development
- Ensure compliance with internal processes and quality control standards
- Participate in team meetings to share knowledge and collaborate on strategies
- Train and coordinate team members to improve efficiency and consistency
- Support team members and contribute to a collaborative environment
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